Our services
Australia Wide Office Staffing provides the following services:
Ideal for meeting short-term needs during peak loads, special projects and staff shortages. The staff are employed by our company and we take care of all the administrative burden of the employment relationship eg payroll, WorkCover, superannuation. We simply send you an invoice weekly for the hours which the temp staff worked. Before placement, all candidates undergo a thorough interview process, customised skills testing, and are comprehensively reference checked.
Criteria is tough. But we believe it gives us the assurance we need to ensure we find the most capable candidates. Our rigorous process involves the following:
- An initial kick-off meeting to get a feel for your business and your recruitment needs.
- Identifying a list of suitable candidates, with the required skill set for the role, through our extensive candidate network and targeted advertising channels.
- Comprehensive candidate interviews to ensure they meet your selection criteria.
- Recommending a shortlist, forwarding resumes and arranging interviews that suit your schedule.
- Thorough reference checks designed to give clarity on an employee’s work performance, competencies and character.
- Offering salary advice, mediating offers, informing all candidates of the outcome and providing a follow up service.
- Office Administration
- Reception
- Call Centre Outbound and Inbound
- Payroll
- Data Entry
- Customer Service
- Accounting Support
- Medical Administration
We utilise an online skills testing package which assesses candidate skills in:
- Office suite covering Word, Excel, PowerPoint
- Data entry: numerical and alphanumeric speed/accuracy
- Accounting skills: MYOB theory
- Typing speed/accuracy
- Customer service/call centre operations
Workplace safety is our first consideration when placing temp staff with clients. Two of our directors have invested significant time in developing our workplace safety system and continue to improve our efforts in this critical business area.
We set high safety standards and will decline work that we feel places our temp employees at risk. Central to our workplace safety systems are our inductions for temp employees, site inspections carried out by our risk management consultants and procedures for temp employees to raise any concerns about workplace safety or harassment and bullying.
We take extraordinary care to ensure that the labour hire staff we supply meet our clients’ requirements. We ensure we find the right staff by utilising a variety of tools:
- Gaining a full understanding of your labour requirements. This will usually involve a meeting at your company to gain an insight into the site, the company, the culture and the role/s.
- Sourcing via our talent pool of labour hire employees who have worked for us in the past and going to the market to top this pool up with new employees via advertising.
- One-on-one interviews with a highly experienced consultant – all of our consultants have a minimum of 9 years experience in recruiting in the labour hire sector. These interviews focus on competency and skill fit with the role and cultural fit with your organisation.
- Testing. We regularly conduct the following tests to assess candidates’ skills, depending upon the requirements of the position:
- Understanding work instructions
- Mechanical reasoning
- Numerical
- Manual dexterity
- Speed and accuracy with words and numbers
- Reference Checks. Wherever possible, we conduct two work reference checks with managers of the employee over the past five years.
- Our labour hire employees undertake an induction with us prior to going onto your site. In all cases we cover OH&S and Harassment & Bullying in the workplace. Where applicable we can also run customised inductions covering Forklift Safety and Good Manufacturing Practices (GMP) for the food and pharmaceutical manufacturing industries.
- For some of our customers, we conduct the on-site induction of the labour hire employees.
Although they’re working on your site and under your direction, the labour hire staff are our employees and we take care of all the administration associated with their employment including:
- Employment contracts.
- Award interpretation. We have a lot of expertise in this complex area. We take on the responsibility to ensure the labour hire employee is being paid at the right level and under the most relevant award.
- Payment of wages, PAYG tax, payroll tax, WorkCover and superannuation.
- Group certificates and separation certificates.
- All hiring and termination of labour hire assignments.
We simply ask you to verify the hours worked each week by each employee and we invoice you at an agreed hourly charge rate.
We customise our solution for just about every one of our customers. The other outsourced services we provide include:
- Rostering.
- On-site management of our employees.
- Permanent recruitment.
Ready to discuss your office staffing needs?
Call us today on 1300 117 297 or complete the form below and we will call you.