Our services

Australia Wide Office Staffing provides the following services:

Temporary support staff

Ideal for meeting short-term needs during peak loads, special projects and staff shortages. The staff are employed by our company and we take care of all the administrative burden of the employment relationship eg payroll, WorkCover, superannuation. We simply send you an invoice weekly for the hours which the temp staff worked. Before placement, all candidates undergo a thorough interview process, customised skills testing, and are comprehensively reference checked.

Recruitment of permanent office support staff

Criteria is tough. But we believe it gives us the assurance we need to ensure we find the most capable candidates. Our rigorous process involves the following:

An initial kick-off meeting to get a feel for your business and your recruitment needs.
Identifying a list of suitable candidates, with the required skill set for the role, through our extensive candidate network and targeted advertising channels.
Comprehensive candidate interviews to ensure they meet your selection criteria.
Recommending a shortlist, forwarding resumes and arranging interviews that suit your schedule.
Thorough reference checks designed to give clarity on an employee’s work performance, competencies and character.
Offering salary advice, mediating offers, informing all candidates of the outcome and providing a follow up service.

Our Specialties

Office Administration
Reception
Call Centre Outbound and Inbound
Payroll
Data Entry
Customer Service
Accounting Support
Medical Administration

Testing

We utilise an online skills testing package which assesses candidate skills in:

Office suite covering Word, Excel, PowerPoint
Data entry: numerical and alphanumeric speed/accuracy
Accounting skills: MYOB theory
Typing speed/accuracy
Customer service/call centre operations

OH&S for Temp Staff

Workplace safety is our first consideration when placing temp staff with clients. Two of our directors have invested significant time in developing our workplace safety system and continue to improve our efforts in this critical business area.

We set high safety standards and will decline work that we feel places our temp employees at risk. Central to our workplace safety systems are our inductions for temp employees, site inspections carried out by our risk management consultants and procedures for temp employees to raise any concerns about workplace safety or harassment and bullying.

Sourcing & Selecting the right staff

We take extraordinary care to ensure that the labour hire staff we supply meet our clients’ requirements. We ensure we find the right staff by utilising a variety of tools:

Gaining a full understanding of your labour requirements. This will usually involve a meeting at your company to gain an insight into the site, the company, the culture and the role/s.
Sourcing via our talent pool of labour hire employees who have worked for us in the past and going to the market to top this pool up with new employees via advertising.
One-on-one interviews with a highly experienced consultant – all of our consultants have a minimum of 9 years experience in recruiting in the labour hire sector. These interviews focus on competency and skill fit with the role and cultural fit with your organisation.
Testing. We regularly conduct the following tests to assess candidates’ skills, depending upon the requirements of the position:
- Understanding work instructions
- Mechanical reasoning
- Numerical
- Manual dexterity
- Speed and accuracy with words and numbers
Reference Checks. Wherever possible, we conduct two work reference checks with managers of the employee over the past five years.

Inductions

Our labour hire employees undertake an induction with us prior to going onto your site. In all cases we cover OH&S and Harassment & Bullying in the workplace. Where applicable we can also run customised inductions covering Forklift Safety and Good Manufacturing Practices (GMP) for the food and pharmaceutical manufacturing industries.
For some of our customers, we conduct the on-site induction of the labour hire employees.

Ongoing administration management

Although they’re working on your site and under your direction, the labour hire staff are our employees and we take care of all the administration associated with their employment including:

Employment contracts.
Award interpretation. We have a lot of expertise in this complex area. We take on the responsibility to ensure the labour hire employee is being paid at the right level and under the most relevant award.
Payment of wages, PAYG tax, payroll tax, WorkCover and superannuation.
Group certificates and separation certificates.
All hiring and termination of labour hire assignments.

We simply ask you to verify the hours worked each week by each employee and we invoice you at an agreed hourly charge rate.